Speakers

Session: Improving customer experience in Know Your Customer (KYC) processes for fraud prevention

Miguel Aguado leads the compliance department of Ria Money Transfer in APAC region. He was relocated to Sydney in January 2022 after being appointed as Compliance Director.

Miguel holds a Bachelor’s degree in Economics and has more than 15 years of experience in Compliance in Financial Services companies in different jurisdictions.

Prior to joining Ria Money Transfer. Miguel worked at PayPal (Ireland) as Compliance Specialist for Europe and at MoneyGram as Regional Compliance Officer for Spain and Portugal.

In 2013 he joined the compliance department of Ria in Spain and later, in 2015, he was relocated to Kuala Lumpur (Malaysia) as Compliance officer Asia for almost 4 years. Before being relocated to Australia, Miguel led the Financial Investigation Unit at Ria Money Transfer in EMEA & APAC from Spain, he was responsible of administering all aspects of real time monitoring, post-transactional analysis and fraud prevention. He managed the implementation of IT High Tech solutions to fight Fraud, Financial Crime, Money Laundering and Terrorism Financing.

Since November 2022, Miguel also is part of the compliance management team for other companies of the Euronet group, including Xe.com and Epay.

Session: Understanding the dynamics of fraud victimisation to enhance prevention measures & improve customer relations

Dr Cassandra Cross is the Associate Dean (Learning and Teaching), Faculty of Creative Industries, Education and Social Justice, at Queensland University of Technology. She also holds a position as Associate Professor in the School of Justice, Queensland University of Technology. Cassandra has been researching fraud for the past fifteen years, writing over 90 publications during this time. Her research focuses on the policing, prevention, disruption, and victim support related to fraud globally. She is co-author (with Mark Button) of the book Cyber frauds, Scams and their Victims published by Routledge in 2017.

Session: PANEL DISCUSSION:Fraud prevention examples and lessons from across Australian industries

Emily Davis is the Head of Internal Audit, Risk and Compliance at Sydney Airport.

Emily is passionate about supporting businesses in achieving their goals whilst helping to ensure strong governance, controls and risk and compliance management practices. 

Since joining Sydney Airport in March 2020 Emily has helped to enhance and embed risk, governance and controls at the Airport. During this time Emily built an in-house internal audit, risk and compliance team from the ground up and transformed the function to provide greater value and insight, establishing the function as true business partners sought out by the business for advice and assurance. 

Previously Emily worked at News Corp Australia across multiple roles including Director of Corporate Audit leading the internal audit team, and prior to that, leading the transformation of the national Sarbanes-Oxley (SOX) Program. In her early career Emily provided internal audit and risk management services to a number of clients across the energy and media sectors while working at Deloitte.

Emily is a Certified Internal Auditor and Chartered Accountant. Emily graduated from Sydney University and also studied at Pennsylvania State University in the USA. Outside of work, Emily enjoys cheering on her two girls at soccer or swimming lessons, travelling with the family, a strong latte, and dog walks to Sydney Park.

Session: Data and cyber frauds – navigating the growing threat

Ben is a technology risk, cyber security, insurance, data privacy, incident response and dispute resolution expert. He has managed major international cyber breaches and technology disputes working across Australia, Europe and the United States. Ben guest lecturers and collaborates with 5 universities across Australia on topics including information system security, insurance law, privacy and technology law, data governance, cyber risk management and mandatory notification obligations. He is also on numerous industry and advisory peak bodies and regularly delivers papers and training to leading national and international cyber security and risk management forums.

Session: PANEL DISCUSSION: Fraud prevention examples and lessons from across Australian industries

Ross has worked in fraud and AML/CTF for over 10 years, including at Macquarie Bank and Entain.

He now heads up the financial crime team at Swyftx, Australia’s most trusted cryptocurrency exchange.

Session: PANEL DISCUSSION - Strategies to navigate global fraud trends and their impact in Australia

Session: PANEL DISCUSSION: Fraud prevention examples and lessons from across Australian industries

Jane Edwards, CFE, has worked in the fraud industry for over 15 years. During this time, she has developed extensive experience in the banking and finance, construction and telecommunications industries. She has led complex investigations involving mortgage fraud, check kiting, identity theft and conflicts of interest, including one of the largest personal bankruptcy cases in Australian history.

Jane is an expert in fraud risk assessment, controls design, preventing and detecting fraud and can be frequently found facilitating training sessions for NBN Co staff on topics such as conflicts of interest, probity, fraud and corruption and ethical behaviour. 
With a keen interest in ethics and organisational culture, she is currently undertaking a Master of Ethics and Legal Studies at Charles Sturt University. She is also keen advocate of whistleblower protections.

Jane leads the Fraud Management and Investigations function at NBN Co, a $51 billion telecommunications infrastructure project—the largest undertaken in Australian history.

Session: Building strong fraud prevention into government services

Catherine leads Service NSW’s strategy, performance, risk, fraud prevention and privacy and information governance functions. Under Catherine’s leadership, these teams work together with our security, frontline, digital, projects and partnerships teams to mitigate risk, build strong controls into our customer experiences and continually uplift our governance functions to ensure they support the increasingly diverse and complex products and services being delivered by Service NSW. 

Catherine also leads Service NSW’s Middle Office teams delivering specialised partner agency services, dealer and fleet services, photocard operations and grants administration services in a network of locations across metropolitan and regional NSW.

Session: Exploring ethics and integrity in fraud prevention

Marc is the Head of Investigations and Whistleblowing at The Lottery Corporation. Marc’s professional journey began in the Western Australia Police, and includes time at The Police Integrity Commission NSW, Deloitte, and the Australia Securities and Investments Commission.  During his tenure managing a Corporations and Corporate Governance team at ASIC, Marc developed a keen interest in the relationship between internal culture and reporting practices within organisations, including the important role of whistleblowing.

Session: Understanding AI’s role in mitigating and detecting fraud

Lisa M. Given, PhD, FASSA, is Director, Social Change Enabling Impact Platform, and Professor of Information Sciences at RMIT University (Melbourne). Her interdisciplinary research in human information behaviour brings a critical, social research lens to studies of technology use, including artificial intelligence. A former President of the Association for Information Science and Technology, Prof Given is a Fellow of the Academy of the Social Sciences in Australia and has served on the Australian Research Council’s (ARC’s) College of Experts. She holds numerous grants funded by agencies in Australia and Canada, and has worked with university and industry partners in business, health, and social sectors. She is Editor-in-Chief of the Annual Review of Information Science and Technology and lead author of Looking for Information: Examining Research on How People Engage with Information. You can follow her on Twitter @lisagiven, Mastodon @lisagiven@mastodon.social, and read more about her work at https://lisagiven.com/

Session: PANEL DISCUSSION: Fraud prevention examples and lessons from across Australian industries

Session: Building a strong fraud detection and prevention culture

Session: PANEL DISCUSSION - Strategies to navigate global fraud trends and their impact in Australia

In her 20 years, Suzanne has worked in insurance, risk management and governance across industry and government. Suzanne has advised executive, audit and risk committees and board members how to improve governance, implement compliance frameworks and better manage their integrity issues.

Suzanne has a law degree, is a Certified Fraud Examiner and acquired postgraduate qualifications in Criminology.

In her career Suzanne has been involved with the team that oversaw one of the world’s largest art fraud events - it is a Netflix documentary, ‘Made You Look’, has provided assistance and support alongside the team that responded to the incident at Grenfell Towers in London and is currently undertaking a thesis on the topic of corruption and corporate culture.

Session: Exploring best practices for investigating fraudulent activity

Detective Inspector HUNT has been a sworn member of the Australian Federal Police for 31 years.  He has served in a wide variety of Investigational areas ranging from Drug Operations, Fraud and Anti Corruption, Counter Terrorism, Surveillance and Intelligence Operations.

He has undertaken a large number of highly complex transnational investigations collaborating with both State and Territory Police and Overseas Law Enforcement agencies in the disruption of organised crime syndicates. 

He has deployed overseas in response to Terrorist Incidents and undertaken United Nations Missions in East Timor and Cyprus. 

He has a keen interest in Fraud and Anti Corruption Investigations and has been case officer for some of Australia’s largest foreign bribery investigations.  He is a member of the AFP Panel of Experts for foreign bribery and has undertaken reviews of OECD member countries adoption of the Convention on Combatting Bribery of Foreign Public Officials in International Business Transactions.

He is currently the Senior Investigating Officer of a number of complex fraud matters and supporting the Commonwealth’s Serious Financial Crimes Taskforce under the Economic, Corporate Crime & Corruption Command.

He holds a Bachelor of Arts majoring in Economics from the University of Sydney and a Graduate Certificate in Asian Studies from the University of New England.  He also holds a Graduate Diploma in Management from the University of Melbourne.

Session: Staying ahead of emerging threats: Proactive strategies for business protection

A corporate governance, risk, and compliance senior executive, board advisor, qualified GRC professional, and certified GRC Auditor, experienced in advanced risk assessments, regulatory compliance, Identity management, quality, and assurance testing, internal audit, and AML/CTF reporting within different sectors including banking, big 4s, government, and private sectors. Competent, result-oriented, and dedicated professional, offering progressive leadership experience with outstanding risk management and analytical skills. Also a member of the RMIA, Australian Institute of Company Directors (AICD), and Governance Institute of Australia.

Session: Strengthening fraud prevention and detection through internal audits

Susan has been a Chief Audit Executive of three not for profit organisations and throughout her career has worked in State Government at the Sydney Opera House, partnered corporations in providing internal audit services at a professional accounting firm (BDO) and in retail banking (CBA).

Susan is a graduate of the Australian Institute of Company Directors and has been a Non-Executive Director in various organisations since 2007, that includes trustee of a superannuation fund, treasurer of an after-hours school care centre and a not for profit residential aged care organisation. She currently sits on the Board of an aged care home care support provider and of the Internal of Auditors Australia. 

In addition, since 2017, she has held a sessional Academic role at Charles Sturt University lecturing primarily in forecasting and risk assessment but has also taught change management, corporate governance and leadership subjects.

Susan is passionate about helping clients manage their governance responsibilities and demystifying the role of the Internal Audit.

Session: PANEL DISCUSSION - Maximising your technology, privacy and fraud security strategies

Jason has a diverse range of operational and financial risk experience gained from almost two decades in finance and the mutual banking sector. He led credit control for an Australian Mutual Bank through the 2008 Global Financial Crisis and was the head of fraud & financial crimes at an Australian Bank during some of the most challenging financial fraud & cybercrime events in Australia's history and now advocates for Australia’s Customer Owned Banks.

Session: Fraud prevention and detection in the gambling sector

Alan Pedley has been a leader in governance, compliance, and regulation for more than thirty years. During the 1990s, he made notable progress in the Northern Territory gambling regulator, climbing the ranks from a Technical Officer to a Director. His influence was instrumental in shaping gambling regulation including the National Standards for Gaming Machine Control, risk-based casino regulation, and establishing the world's first standards and regulations for online gaming and wagering system.

From the late 1990s until early 2020, Alan successfully ran an international consulting business, providing valuable guidance to gambling regulators, financial intelligence units (FIUs), and gambling operators and vendors.

When the COVID pandemic struck, Alan took on the task of leading Anti-Money Laundering efforts at an Australian bank, followed by a gaming compliance management role at Tabcorp before assuming his current position as the Global Compliance & Regulatory Manager at BetMakers Technology Group (ASX:BET).

Throughout his career, Alan has been identifying, detecting, and likely preventing significant instances of fraud.

Session: Kasada presentation

Nick Rieniets is the Field CTO at Kasada. Nick manages Kasada’s bot hunting operations including teams across security engineering, securing operations, and solution engineering. Prior to Kasada, Nick was involved in the UK-based startup MessageLabs which built one of the first global email security platforms and was acquired by Symantec in 2008. Nick has extensive experience across the ANZ, APJ, and UK markets and is a passionate participant in the local security community.

Session: Disrupting internal enablers and identifying fraud risks

Ben Rix is the Head of NABs Insider Crime & Integrity Risk Unit which prevents, detects and responds to all events relating to Insider Crime, Anti-Bribery & Corruption and Employee integrity matters. Ben has over 20 years’ experience working across the value chain of Fraud and Financial Crime. Working predominately within banking, but also as a service provider to various industries, including Government and Insurance, Ben now specialises in the protecting the organisation from insider threats and the subsequent exposure to external criminal syndicates.

At NAB Ben has been responsible for building a 1st line of defence operational unit; uplifting preventative controls, implementing detective controls and responding to events specifically relating to Bribery, Corruption and the broader Insider Crime environment.

One of Ben’s key objectives is to 'Foster a Culture of Integrity' ensuring an open and transparent environment exists for all sorts of banking deals, protecting the reputations of his banking colleagues from adverse and unfounded accusations as well as mitigating the risk of rogue employees, third party partners and customers making their way in to the organisation.

Session: PANEL DISCUSSION - Strategies to navigate global fraud trends and their impact in Australia

Suanne Russell is a leading banking and finance lawyer who worked in leading law firms before moving to St George Bank then Westpac as a corporate counsel. Her roles include a decade as Head of Institutional and Business Banking Legal for St George Bank, Practice Leader for Business Banking with Westpac, a role which included providing support for SME and business banking.

As Head of Business Legal she had oversight of business lending disputes, business bank remediation projects and regulatory projects. In this role she worked with industry bodies and regulators such as ASIC and the Australian Prudential Regulation Authority on matters related to small business. Ms. Russell was also part of the Westpac team that worked on the development of business relief packages and special facilities for small business and consumers during the COVID-19 pandemic.

Session: Fool proofing your data strategy to ensure it’s not a fraud weak point

Session: PANEL DISCUSSION: Maximising your technology, privacy and fraud security strategies

Marlene is a Certified Fraud Examiner and member of the Association of Certified Fraud Examiners (ACFE) with over 25 years experience in financial services. Growing up during an apartheid regime in South Africa resulted in Marlene having a deep sense of justice and sparked her passion in fighting financial crime. Her career into financial crime evolved over the last 15 years when she moved to Melbourne from South Africa.  She is actively involved with other organisations in the superannuation industry in leading financial crime disruption. She is currently the Fraud and AML Officer at Aware Super and responsible for financial crime risk management at the enterprise level.

Session: Opening remarks from the Chair

Session: Opening remarks from the Chair

Jeremiah is an experienced Risk and Compliance Professional with a demonstrated history of working in the public and private sector. He is skilled in Strategy Implementation, Risk Management Systems, and Compliance Requirements. He is a strong finance professional who graduated from Kaplan Business School and Institute of Internal Audit.

Session: Mitigating fraud risks from remote work: identifying, assessing, and targeting vulnerabilities

Gavin is the head of the Commercial Disputes team and organisational fraud practice at Bartier Perry lawyers, with over 25 years’ legal experience. Advising his clients on corporate governance and establishing best practice policies and procedures through to undertaking investigations and asset recovery, Gavin provides clear and practical guidance in a broad range of disputes involving organisational fraud and corruption.

Gavin has been involved in cross border disputes involving jurisdictions such as England, New Zealand, India, and the USA. He also has experience with institutional and international arbitrations.

Recognition of Gavin’s expertise includes being listed as a finalist in the Lawyers Weekly Partner of the Year Awards annually since 2019. A highly strategic litigator, his clients include large private companies and listed entities, State Owned Corporations, Statutory Bodies and many Local Government authorities.
 

Session: PANEL DISCUSSION: Strategies to navigate global fraud trends and their impact in Australia

Session: Minimising the legal risks of fraud: implications, regulatory roles, and legislative changes

Anthony is the fraud and Anti-Counterfeit manager for the Canon group in the Oceania region (Canon Australia, Canon New Zealand, Canon Finance Australia, Sun Studio’s, Converga and Harbour IT).

He is also the Chair of the Online Retail Fraud Alliance and works on several Industry panels, working groups and think tanks.

Anthony also runs a volunteer community program raising Cyber awareness for over 60’s and does regular public speaking to private and corporates about Personal Cyber awareness.

Session: PANEL DISCUSSION: Maximising your technology, privacy and fraud security strategies

Dennis Wong is a dynamic leader and visionary in the field of technology, currently serving as the Managing Director for Huon IT. With his strategic guidance and innovative thinking, Dennis has been instrumental in driving the company's growth, success, and technological advancements.  His experience as a Managing Director further enhances his ability to provide practical advice and solutions for enhancing fraud detection and prevention strategies.

Session: PANEL DISCUSSION: Maximising your technology, privacy and fraud security strategies

Jihad Zein is an Information Technology & Business Transformation executive with over 20 years of International Credentials in strategy development & execution, program & project management, service management, IT governance, risk and compliance. He joined Toll Group in November 2018 as the Global Head of IT Governance, Risk and Assurance. Prior to that, he spent 19 years working for Diageo where he performed different roles across different geographies based out of Dubai, Stockholm, London, Paris and moved to Sydney in 2011 as the Head of Information Systems for Diageo ANZ.