Wednesday 6 September – Day Two

Day One   Register

08:30
Welcome coffee
09:00
Opening remarks from the Chair

Jeremiah Seyrak
Executive Manager, Risk and Compliance
Abacus Group

OPTIMISING FRAUD DETECTION, INVESTIGATION AND ENFORCEMENT STRATEGIES
09:10
Exploring best practices for investigating fraudulent activity
  • Developing a clear plan and protocol for investigating suspected fraudulent activities within an organisation
  • Highlighting the significance of forensic accounting in investigating and preventing fraudulent activities
  • Discussing best practices for gathering, preserving, and analysing digital evidence

Detective Inspector Colin Hunt
Investigations Manager, Transnational Serious Organised Crime, Eastern Command
Australian Federal Police

09:40
Building a strong fraud detection and prevention culture
  • Examining the influence of corporate culture and governance on an organisation's fraud prevention and detection efforts
  • Showcasing the importance of implementing comprehensive and ongoing training programs for employees to enhance their fraud awareness, knowledge, and skills
  • Highlighting the critical role of whistle-blower protection in fraud detection and prevention

Simon Granville
Head of Risk and Assurance
Sydney Water

LEVERAGING TECHNOLOGY TO MINIMISE FRAUD RISKS
10:10
Fool proofing your data strategy to ensure it’s not a fraud weak point
  • Understanding the limitations and risks of relying solely on data for fraud prevention and detection
  • Discussing how data analytics can help identify high-risk areas and patterns of suspicious behaviour, thus enabling organisations to allocate resources effectively
  • Unlocking the benefits of data and collaboration between organisations

Marlene Sadhai
Senior Manager, Enterprise Financial Crime (Fraud and AML Officer)
Aware Super

10:40
Morning tea
11:10
Data and cyber frauds – navigating the growing threat
  • Exploring key trends in modern cyber and data frauds conducted across ransomware events, personal cyber frauds, business interruption, data breach compromises, and the misuse of sensitive data
  • Understanding the consequences of malicious actors increasingly focusing on financial and data frauds and leveraging social engineering methods to cause maximum harm
  • Strategies to improve an organisation’s cyber exposure by responding to these developments

Benjamin Di Marco
Cyber and Technology Risk Specialist, ANZ
Willis Towers Watson

11:40
Understanding AI’s role in mitigating and detecting fraud
  • Assessing the potential impact of AI in fraud and fraud prevention
  • Leveraging AI's ability to analyse vast amounts of data for fraud patterns and inconsistencies, including ethical concerns 
  • Investigating ways to mitigate against AI-based fraud, including customer protection strategies

Lisa Given
Director, Social Change Enabling Impact Platform and Professor of Information Sciences
RMIT University

12:10
PANEL DISCUSSION: Maximising your technology, privacy and fraud security strategies
  • What emerging technologies have the most potential to improve fraud prevention and detection?
  • Lessons from organisations that successfully aligned their fraud prevention strategy with their digital technology capabilities
  • How effective are AI and machine learning technologies in detecting and preventing fraud, and what are the limitations and challenges?
  • What are some primary risks and opportunities organisations face when adopting new technology solutions to prevent fraud?
  • How can companies effectively balance the need for data privacy and security with the need for fraud prevention?

Moderator:

Marlene Sadhai
Senior Manager, Enterprise Financial Crime (Fraud and AML Officer)
Aware Super

Panellists:

Jihad Zein
Head of Governance, Risk and Assurance, Group Technology
Toll Group

Jason Moffat
Senior Risk Specialist
Customer Owned Banking Association

Dennis Wong
Managing Director
Huon IT

 

BALANCING FRAUD PREVENTION WITH A CUSTOMER-FOCUSED APPROACH
13:00
Networking lunch

14:00
Improving customer experience in Know Your Customer (KYC) processes for fraud prevention
  • Streamlining KYC verification processes and increasing customer satisfaction
  • Investigating the best practices for communicating KYC requirements and ensuring customer understanding and consent
  • Balancing fraud prevention, customer onboarding and business operations

Miguel Aguado
Compliance Director, APAC
Ria Money Transfer

14:30
Understanding the dynamics of fraud victimisation to enhance prevention measures & improve customer relations
  • Appreciating how a customer is defrauded and the aftermath of an incident can influence their interactions with organisations in both positive and negative ways
  • Recognising the complex dynamics around fraud victimisation
  • Understanding the customer’s perspective and responding accordingly
  • Creating a basis for which to strive towards positive outcomes for the customer and the organisation into the future

Cassandra Cross
Associate Dean and Associate Professor, Facility of Creative Industries, Education and Social Justice
Queensland University of Technology

15:00
Closing remarks and afternoon tea networking
15:05
End of Fraud Mitigation Summit 2023